Wednesday, February 10, 2016

So many survey requests unnerve both employees and consumers


I constantly get survey requests, by email and even US Mail, about services that employees have given me.  Sometimes they tell me to expect one, as at a car dealership today on routine service.

It would sound unnerving to me to be an hourly employee expecting to be rated on every encounter.

As a consumer, I hardly have time to answer these.

Imagine what it must be like for an Uber driver.
 
This is a little like the review site problem for a business, but brought down to the level of an individual employee, often at a relatively low wage.

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