Saturday, July 18, 2015

Should employers let associates use their own hardware or choose their own tools? Also, two or more laptops and the TSA


The Wall Street Journal has a story by Steven Rosenbush where the writer interviews Google CIO Ben Fried, on how Google handles IT tools it provides for its workers, link here.
  
In fact, Google often lets its engineers choose their own tools, because part of the job is often to develop the entire concept of how future users will use a product or app. 
  
It also notes that, in customer support, initial responders are able to close about 90% of problems on their own. 
  
The implication is that sometimes employers use their own hardware. 
  
It’s apparent that this could introduce security problems, but in the past I usually used my own computers when supporting systems from home (partly because I wanted “clean money” and to avoid “conflict of interest” with my own book business). 
  
And it’s interesting that a few years ago, some companies were hiring customer service workers to work from home on their own desktop computers.  But given today’s concerns about consumer information security, it would sound as though most companies would have to provide a separate work-only laptop for their associates to use at home. That gets interesting when employees travel, but it seems (from the literature) that it usually isn’t a problem to take two laptops (work and personal) through the TSA (although would they have to be in one bag?)  Here’s a forum link on that question. It might be stricter with overseas flights. 


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