Sunday, April 08, 2012

DC Metro I.T. has trouble with signage accuracy

I've noticed on the Washington DC Metro that often the information signs indicate "Train" without a designation, suggesting "no passengers" when actually it is a regularly run train that picks up passengers.  This does seem to indicate a recurring problem in the online information systems on the Metro.  Since cellular Internet is often not available in underground platforms, consumers need reliable information on how the trains are running from the platform signs.  I have not noticed similar problems with automatic signs in the New York City transit.

I've also noticed that in NYC's Penn Station, the train board is still manual, and doesn't seem to operate as a digital screen.

This does seem to be a "quality of work" issue in the DC Metro's information technology. 

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