Saturday, August 06, 2011

Jobs4America, FCC support adding a lot of customer service jobs by 2013

A group called Jobs4America aims to create up to 100000 customer service jobs by 2013, and the group is said to have the backing of FCC chairman Julius Genachowski.

Jobs4America has a blogger entry here and a regular site here

It’s a good question what these jobs would offer in pay and benefits, and if many would be “work from home”  (like Alpine Access or Live Ops, already discussed here), raising all the new security and stability issues raised by depending on hardware and software owned by the employee.  It’s not clear how many jobs would use “employees” or associates and how many would use freelance contractors.

Customer service jobs tend to pay hourly, run on the clock, are often non-union, and cover 24x7 with shift work. It is difficult to train people to be really good at this and to provide consistent solutions to customer issues.  The movie "The Future" by Miranda July has a character who does IT customer support from home (Movies blog, Aug. 5). 

Back in 2002, AT&T was using a T-F personality test to screen applicants, and would not allow people who "failed" to reapply for six months. I don't know if this is the case now. It sounds silly. 

USA Today has a story by Gary Strauss, here

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