Tuesday, October 13, 2009
Should IT consultants warranty their work forever?
Chip Camden has an interesting Tech Republic article Monday Oct. 12, concerning “Should IT consultants provide warranties?” (web URL link here).
After all, in the old salaried workplace, you stayed at your job until you got it perfect.
Consulting, however, follows the mantra “under promise, over perform”. He makes up a theoretical example of a (java) utility class, that only a few years down the road is used in a multi-thread environment and experiences thread death. A consultant can never pin down exactly what the client will do after he leaves.
But a consultant should fix for free any problem that is clearly his “fault.”