Wednesday, December 13, 2017

A few states and cities ban "asking" salary or compensation history


Gerald Skoning has an op-ed in the Wall Street Journal on p A19 on Wednesday, December 13, 2017, “When It’s Illegal to Ask, ‘How Much Do You Make?’” Apparently California has followed Delaware, Massachusetts and Oregon in making it illegal to ask salary history.

Skoning does seem to believe it’s better to keep overqualified people out.  I write this on the 16th anniversary that my long-track IT career had its cardiac arrest.  I’ve never returned to it.  But for W-2 jobs, most headhunters ask you the hourly range you want.  Do these rules apply to hourly gigs for contractors? 

Sunday, December 03, 2017

If you move (your residence) "clientization" can affect whether your credit cards keep working


I’ve had some misadventures after moving from an estate house (which I sold) to a condo, with “clientization” of my records with credit card companies and now Verizon wireless.

I’ve had a couple credit cards fail, and it seems critical to delete all invalid phone numbers (the old land number has been canceled when I canceled Comcast at the old address).

I prefer to use a UPS store address for contact and mailing (with that zip code for verification at gas stations).

But it is difficult to get some companies to set up a UPS store as a primary address now.  They can detect that, even though it is a land address and not a PO Box according to UPS, it still functions much like a PO Box.

Some companies make it very difficult to find the proper place to change addresses online, and hard to reach a human phone operator.  And some phone assistance operators have trouble following this idea.

Clientization was a major project at ING (insurance back in 1998-2001), in both DB2 and copied to a midtier GUi by replication.   Furthermore, we processed automated feeds from the USPS with Group-1 software (now Pitney Bowes).  I even had a job interview with that company in 2003.

Proper clientization is important for security and controlling identity theft. 

Wednesday, November 29, 2017

Websites on Windows servers can have outages because of IIS permissions issues


Recently my legacy “doaskdotell.com” site has had some outages, in the form of slow response, connection refused errors, and sometimes HTTP 503 service unavailable.  Througout the outages I could log on to my account and see the files directly (without http).  I was finally told that the permissions for my account within Microsoft IIS server were not correctly set, apparently when it was transferred to another server over a year ago after a corporate buyout of the hosting company. 

  

Here is a document explaining how permissions work in IIS.  t this point, I do not believe it would be a security problem. 



Update: Nov. 30

Further experimentation (by chance, with a new laptop set up by Geek Squad for travel) shows that the IIS has trouble if the user enters or clicks on a url that requires translation of the "www".  That is "http://doaskdotell.com/movies" will work when "http://www.doaskdotell.com/movies" sometimes gives a service unavailable or connection refused. This sort of thing used to happen before 2000 on some servers.  

Saturday, November 25, 2017

Geek Squad apparently suspends service to support Black Friday sales for Best Buy (until Sunday) in some locations


Here’s another little customer service snafu. 

Today, I wanted to take in a backup laptop, an early 2015 Lenovo with Windows 8.1, to get all the updates brought up to date, because the updates don’t run now. I may use it as a second laptop on a road trip soon.

So I go over to a Best Buy Geek Squad around 10:30 this Saturday morning (supposedly “Small Business Saturday”, ironically), and find that the Geek Squad is closed until Sunday, because all the agents were out “selling” as a continuation of Black Friday.

Useless trip.  A big business should be open for customer service during its normal hours.  It should not divert repair technicians to “sales”, which sounds like a temperamentally different career.
Although I remember this kind of controversy when working for Univac in New Jersey from 1972-1974. I didn’t have a “marketing profile.” 
Update: Sunday Nov. 26

I turned in the device today, and was told that the shutdown of GS happens every year for Black Friday, but that techies work on catching up, not on selling.  There actually is a sign that says you need to make an appointment even to drop off an item for repair. 

Thursday, November 23, 2017

There is demand for teachers in prisons to work with inmates


I’ll put this little “scoop” on this blog, even though it’s about teaching jobs rather than programming.

Today at a Thanksgiving dinner, I heard a man, upper middle age, describe what it was like to work as a teacher, teaching math (algebra) not just to adults but specifically to prisoners.

Some prisoners are serious about getting GED’s and training. But some tend to sandbag their grades to stay at lower levels, he said. 
  
I came close to an adult education teaching job at the end of 2005. 

Wednesday, November 22, 2017

Database calls and customer service in a cab company


Here’s an example of I.T. affecting customer service.  Recently, I moved to a condo.  I had apparently used a cab company’s app before.  When I requested a ride to the airport with their website, I put in the new address and printed out the request.

Yet, when the cab didn’t come, I called twice and apparently found that their request still had pulled the old address from the app. Maybe it read my phone.  Maybe it’s a database “current of set” problem if it uses something like IDMS.

Then, when I rented a car, I had to talk to an agent by remote screen, and was given a contract for any compact car. When I walked there, there was none.  Finally one came, and I was told the car couldn’t go out.  I wound up with a full sized car after a 30 minute wait.  Why couldn’t they assign me a specific vehicle? 

Monday, November 06, 2017

Government contractor fires female employee over being seen on social media giving Trump motorcade the finger from her motorbike


A female associate of Virginia contractor Akima LLC was fired from her job for violating the company’s personal social media policy after a picture of her giving Trump’s motorcade the finger went viral on social media even though her face was not identifiable in the picture. She did admit to HR to being the person.  She had been riding a motorcycle when she encountered the motorcade by happenstance. 

The woman, Juli Briskman, held a “marketing” position at the contractor.  Perhaps it’s more understandable that could be viewed as bad for business.  There is no double life anymore. 
  
A typical story appears on the site AVClub, here.

Sinclair-owned WJLA also has a story today here